ISO 10014:2021 pdf download – Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits.
3.2 financial benefit organizational improvement expressed in monetary form Note 1 to entry: Financial benefits should be realized by implementing cost-effective management system processes. 3.3 economic benefit benefit attained through the effective implementation of management system processes and resources to generate value and improve the health and overall worth of the organization and its relevant interested parties 3.4 dashboard combination of numerical and graphical data displays used to present the performance and trends of key results EXAMPLE Traffic light charts; Pareto charts; pie charts; trend charts. 3.5 best practice method that has been proven to work well and produce the best results, and is therefore recommended to be adopted as a model Note 1 to entry: A method described as a best practice has usually been tested over time and validated through repeated trials before being accepted as worthy of broad adoption. 3.6 process approach systematic approach to management in which an organization identifies, monitors and manages its internal processes and their interactions 3.7 process owner person with assigned responsibility and authority for a process Note 1 to entry: The responsibilities of a process owner can include defining, developing and deploying the process, communicating with interested parties, measuring and monitoring the results of the process and continually improving the performance of the process. 3.8 benchmarking activity of measurement and analysis that an organization can use to search for and compare practices inside and outside the organization, with the aim of improving its performance Note 1 to entry: Benchmarking can be applied to policies, strategies and objectives, processes and their operation, products, services and the organization’s structures.
4 Top-down structured approach to realize financial and economic benefits 4.1 Overview This document provides a two-stage top-down structured approach to assist top management in identifying and realizing financial and economic benefits (see Figure 1). As presented in this document, this approach is generic and applicable to any process or ongoing business condition (see Annex B). In Stage 1, top management is responsible for identifying areas for improvement. The information is then passed on to Stage 2 in the form of assigned actions to the process owners. In Stage 2, the process owners are responsible for developing and implementing effective improvement plans. This same approach should be used to sustain improvements and achievements. The financial and economic benefits are achieved by: a) monitoring and analysing key performance metrics over time: — in the context of the organization; — that represent the changing needs and expectations of interested parties; b) implementing improvement actions, based on the analysis of the metrics, using the quality management principles together with the organization’s quality management system (see Annex D). The quality management principles are supported by the process approach, the PDCA cycle and risk- based thinking.